During peak usage times, our servers may temporarily reach capacity while processing a high volume of requests, which can affect some video generation processes. Rest assured, any unsuccessful generation tasks will not consume your credits.

If video generation is unsuccessful, we recommend optimizing your uploaded materials: choose high-quality, well-lit photos with clear subjects and rich detail. High-quality source materials significantly improve AI recognition accuracy and animation generation results.

For optimal results, use high-definition photos with clear subjects, distinct outlines, and even, sufficient lighting. Images with simple backgrounds help AI achieve more precise recognition and processing, resulting in smoother, more natural video animation.

Your privacy and security are our top priorities. Sora Video employs industry-leading security architecture with all images transmitted and processed through encrypted channels. After processing, images are immediately deleted from our servers and not permanently stored. We strictly comply with international data protection standards to ensure your personal information receives comprehensive protection.

Absolutely! You have full usage rights to all videos created with Sora Video. Once generated, you can freely download and share them on any social media platform—whether WeChat, TikTok, Xiaohongshu, or international platforms—to perfectly showcase your creative work.

Sora Video integrates multiple models, including the latest Grok, OpenAI Sora, Google Veo, and more. You can choose based on your specific needs.